Tierra Spanish speaking Contact Centre Agent Qatar Airways Doha
Descripción del empleo
Welcome to a world where ambitions fly high.
From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.
We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.
We offer competitive compensation and benefit packages.
We are looking for candidates with natural flair of delivering unforgettable customer service in the Contact Center. As a Customer Services Agent, you will deliver excellent customer service to Qatar Airways customers via telephone, email and fax. In this role, you will respond to the customers in a professional manner with the objective of achieving customer satisfaction, generating revenue and taking all possible measures to avoid loss of revenue.
In addition, you will be making new reservations and changes to existing reservations for customers. You will provide quotations with correct fares, rules of carriages and issue/re-issue tickets as well as process refunds.
The vacancy is based in Qatar with specific requirement for Spanish speaking candidates.
Contact Centre experience is an advantage but not a must. If you are high school educated then you should have a minimum of 2 years experience in customer services in an airline/travel industry or other work area with a hospitality focus.
You are warm, cheerful, interactive, service oriented, can handle pressure and can generously be patient to deal with different passengers coming from different walks of life. You have pleasing personality and possess excellent Spanish & English communication. The role requires you to work on shift.
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